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Your feedback is important to us. The department places a high value on feedback from its clients and the public generally.

Our department:

How to lodge compliments, feedback or complaints about the department

The department offers various channels to lodge compliments, feedback or complaints on the department's products, services, policies or actions.

Complaints will be acknowledged within two working days of receipt and a response will generally be provided within fifteen working days. A response to urgent matters will generally be provided within five working days.

See our Complaints Management Policy (PDF icon 132 KB) for more details

See our customer complaints statistics:

Public Interest Disclosures

View information relating to Public Interest Disclosures (PIDs). Please note the Department of State Development administers PIDs under a Service Level Agreement with the Department of Infrastructure, Local Government and Planning.

Complaints about local governments (councils)

Follow these links if your feedback, compliment or complaint relates to:

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